Terms of Service

SiteWatch — sitewatch.work

Operated by Whitney Troy Holdings LLC

Effective Date: July 17, 2026

1. Definitions

Throughout these Terms, the following words have specific meanings:

• "SiteWatch" (also "we," "us," or "our") — The property verification service operated by Whitney Troy Holdings LLC, accessible at sitewatch.work.

• "Customer" (also "you" or "your") — Any person or entity that creates an account and requests a verification visit through SiteWatch.

• "Verifier" — An independent contractor based in Zimbabwe who performs on-site property visits on behalf of SiteWatch.

• "Report" — The deliverable produced after a verification visit, consisting of GPS-tagged photographs, written observations, and any accompanying notes about the property's current state.

• "Service" — The full process of matching a Customer's verification request with a Verifier, coordinating the site visit, and delivering the resulting Report.

• "Visit" or "Verification Visit" — A single trip by a Verifier to a specified property location to document its current observable condition.

2. Acceptance of Terms

By creating an account on sitewatch.work, submitting a verification request, or making a payment, you agree to be bound by these Terms of Service. If you do not agree with any part of these Terms, do not use the Service.

We may update these Terms from time to time (see Section 14). Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

3. The Service

What SiteWatch Does

SiteWatch connects diaspora homeowners with local Verifiers in Zimbabwe who perform GPS-verified site visits to properties. The Verifier travels to your specified property, takes photographs, records GPS coordinates to confirm they were at the correct location, and produces a Report documenting what they observed.

What SiteWatch Does NOT Do

SiteWatch is a documentation service only. We want to be very clear about what we are not:

• We are NOT engineers, architects, or building inspectors. Our Reports do not constitute engineering certification, structural assessment, or professional inspection of any kind.
• We do NOT certify construction quality. A Report showing construction progress does not mean that work was done correctly, safely, or to code.
• We do NOT evaluate builders or contractors. We do not rate, endorse, or certify the competence of any builder working on your property.
• We do NOT provide legal opinions about property boundaries, ownership disputes, or zoning compliance.
• We do NOT guarantee project outcomes. A verification visit documents a moment in time — it does not predict future progress or completion.

A SiteWatch Report is the equivalent of someone you trust going to look at your property and sending you photos with notes about what they saw. Nothing more.

4. Customer Obligations

As a Customer, you agree to:

1. Provide accurate information. You must supply a correct and complete property address or location description so the Verifier can find the site. If the address is wrong or incomplete and the Verifier cannot locate the property, you may forfeit your payment.

2. Have a legitimate reason for the request. You must have a reasonable interest in the property being verified (e.g., you own it, you are funding construction on it, or you have permission from the owner).

3. Pay the stated fee. Payment of $65 USD per verification visit is required at the time of request. Payment is processed through Stripe.

4. Not misrepresent Reports. You may not present a SiteWatch Report as an engineering assessment, professional inspection, or certification of any kind to any third party.

5. Maintain account security. You are responsible for keeping your login credentials secure. Notify us immediately at [email protected] if you suspect unauthorized access.

5. Verifier Obligations

Verifiers operating through SiteWatch agree to:

1. Report honestly. Document only what is actually observed at the property. Do not fabricate, exaggerate, or omit material observations.

2. Use GPS verification. All visits must include GPS-tagged photographs confirming the Verifier was physically present at the specified location.

3. Make no certification claims. Verifiers must never represent themselves as engineers, inspectors, or certified professionals. They must not make statements about structural integrity, code compliance, or construction quality.

4. Complete visits promptly. Visits should be completed within the timeframe communicated to the Customer at the time of request.

5. Maintain confidentiality. Property information, Customer details, and Report contents must not be shared with unauthorized third parties.

6. Act professionally. Conduct site visits respectfully and without interfering with any ongoing work at the property.

6. Pricing & Payment

Fees

• Each verification visit costs $65 USD.
• Payment is collected at the time you submit a verification request.
• All payments are processed securely through Stripe.

Refund Policy

• Verifier cannot access the site: If the Verifier is unable to reach or access the property (e.g., gated community with no entry, road impassable, property cannot be located despite correct address), you will receive a full refund of $65.

• Report delivered: Once a Report has been delivered to you, no refund is available. The service has been performed.

• Disputes: If you believe a delivered Report is materially inaccurate, incomplete, or that the Verifier did not actually visit the property, you may file a dispute within 7 days of receiving the Report by contacting [email protected]. We will investigate and, at our discretion, may offer a re-visit at no charge or a partial/full refund.

Currency

All prices are in US Dollars (USD). Your bank or card issuer may apply their own currency conversion fees.

7. Reports

Delivery

Reports are delivered electronically through your SiteWatch account. You will be notified by email when your Report is ready.

What a Report Contains

A typical Report includes: - GPS-tagged photographs of the property - Written notes describing what the Verifier observed - Date and time of the visit - GPS coordinates confirming the visit location

What a Report Does NOT Contain

Reports do not include: - Engineering or structural assessments - Opinions on construction quality or code compliance - Professional valuations or appraisals - Guarantees about the property's condition beyond what is visible

Accuracy Disclaimer

Reports reflect what was observed by the Verifier at the time of their visit. Photos and notes represent a point-in-time snapshot, not a professional assessment. Conditions may change before or after the visit. SiteWatch does not guarantee that every detail of a property's condition will be captured in a single visit.

Ownership

Once delivered, the Report is yours to keep and use for personal purposes. However: - SiteWatch retains the right to use anonymized or aggregated data from Reports for internal quality assurance and service improvement. - You may share your Report with third parties (family, builders, etc.) but must not misrepresent it as a professional inspection or certification. - The Report format, templates, and branding remain the intellectual property of Whitney Troy Holdings LLC.

8. Limitation of Liability

This is important — please read carefully.

SiteWatch provides a documentation service. We are not responsible for:

• Construction quality. If your builder does poor work, SiteWatch is not liable. Our Reports document what we see, not what should have been done.
• Builder performance. We do not manage, supervise, or oversee builders. A Report is not a performance review.
• Structural assessment. If a building has hidden defects that are not visible during a surface-level site visit, SiteWatch is not responsible for failing to identify them.
• Property damage or loss. SiteWatch is not liable for any damage to property, theft, or loss that may occur at any time, whether or not related to a visit.
• Decisions based on Reports. If you make financial, legal, or construction decisions based on a Report, you do so at your own risk. Reports are informational documentation, not professional advice.

To the maximum extent permitted by law, SiteWatch's total liability to any Customer for any claim arising from the Service is limited to the amount paid for the specific verification visit in question (i.e., $65).

SiteWatch is not liable for indirect, incidental, special, consequential, or punitive damages of any kind.

9. Independent Contractors

Verifiers are independent contractors, not employees of Whitney Troy Holdings LLC.

• Verifiers set their own schedules and determine how to complete their visits.
• Verifiers are paid per visit ($45 USD via EcoCash USD).
• Whitney Troy Holdings LLC does not provide benefits, insurance, or employment protections to Verifiers.
• Verifiers are responsible for their own taxes, equipment, and transportation.

Nothing in these Terms creates an employer-employee relationship, partnership, or joint venture between SiteWatch and any Verifier.

10. Intellectual Property

• The SiteWatch name, logo, website design, and Report templates are the property of Whitney Troy Holdings LLC.
• You may not copy, reproduce, or create derivative works from our branding, website, or proprietary systems without written permission.
• Content you submit (property addresses, instructions) remains yours, but you grant us a license to use it as necessary to provide the Service.
• Verifier-created content (photos, notes) within Reports is licensed to Whitney Troy Holdings LLC and sublicensed to the Customer upon delivery.

11. Account Termination

By You

You may close your account at any time by contacting [email protected]. If you have a pending verification request, it will be completed and the Report delivered (or refunded, per Section 6) before account closure.

By Us

We may suspend or terminate your account if: - You violate these Terms of Service - You provide false information about property ownership or access rights - You misrepresent SiteWatch Reports as professional certifications - You engage in abusive behavior toward Verifiers or our team - You use the Service for any unlawful purpose

We will make reasonable efforts to notify you before termination, except where immediate action is necessary to prevent harm or legal liability.

12. Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Washington, United States, without regard to conflict-of-law principles.

Jurisdiction

Any legal disputes arising from these Terms or the Service will be resolved in the courts of Snohomish County, Washington, and you consent to the personal jurisdiction of those courts.

Informal Resolution First

Before filing any formal legal action, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days. Most issues can be resolved through direct communication.

13. Privacy

We collect and use personal information as described in our Privacy Policy, available at:

sitewatch.work/privacy

By using the Service, you acknowledge that you have read and understood our Privacy Policy.

In brief, we collect: - Account information (name, email, payment details) - Property addresses you submit for verification - GPS data and photographs generated during visits - Standard website usage data

We do not sell your personal information to third parties.

14. Modifications to These Terms

We may modify these Terms at any time. When we do:

1. We will update the "Effective Date" at the top of this document.
2. We will notify you by email of material changes at least 14 days before they take effect.
3. Continued use of the Service after the new effective date constitutes acceptance.

If you disagree with updated Terms, you may close your account before the changes take effect.

15. Contact Information

Whitney Troy Holdings LLC 16619 Larch Way Apt M106 Lynnwood, WA 98037 United States

Managing Member: Elber Chirima

Email: [email protected] Website: sitewatch.work

Miscellaneous

• Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and SiteWatch regarding the Service.
• Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
• No Waiver. Our failure to enforce any provision does not constitute a waiver of that provision.
• Assignment. You may not assign your rights under these Terms. We may assign ours in connection with a merger, acquisition, or sale of assets.

Thank you for using SiteWatch. We're here to give you eyes on your property when you can't be there yourself.